Service and Support

To ensure the integrity of our customers' production, Power Electronics is committed to providing the highest level of customer support through service and application engineering.

APPLICATION ENGINEERING

With a world of experience in all facets of AC drive, soft starter and power quality applications, Power Electronics engineers are available to assist with the most simple or complex application engineering requirements.

Power Electronics has an ongoing focus in providing training programs to meet customer's needs.

SERVICE

All Power Electronics products carry extensive warranties up to five years, supported by an extensive spare parts inventory, ensuring maximum production uptime in the event of any unit requiring servicing. At Power Electronics we have a philosophy of carrying spare parts for every product we sell.

With offices in Auckland, Napier and Christchurch, Power Electronics can provide technical service and support close to your operation. Every person at Power Electronics is specialised in the knowledge of variable speed drives, soft starters and power quality.

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ENGINEERING SUPPORT

Our applications department is ready to give technical advice and support about our products and the applications, in which they are installed. Our clients also have at their disposal our factory based software and projects department, which comprise a wide number of highly skilled and experienced engineers in the development of tailor-made software solutions.

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WARRANTY

3 year warranty for our industrial products (variable speed drives and soft starters) and 5 year warranty for our solar inverters against any production defect. Warranties are often executed on site in order to minimize non desired stoppages or simply return your product to our Christchurch based service centre.

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24/7 HOTLINE

We guarantee to provide our customers breakdown service and support 24/7 via our free phone line or directly via our sales and engineering staff. We also endeavour to provide after hours phone assistance for commissioning guidance too.

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247 ONSITE ASSISTANCE

We are committed to assisting our clients with breakdown support for our variable speed drives, soft starters, power quality products and solar inverters onsite at any time.

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STOCK OF PRODUCT

At Power Electronics we carry a huge finished stock inventory. We receive a shipment from the factory every week so if we don’t have it in stock our lead time from the factory is very short.

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STOCK OF SPARE PARTS

We also keep a large inventory of spare parts stock in order to provide our customers immediate technical assistance.

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COMMISSIONING

To make your life easier we offer commissioning assistance. Be it a drawing, a quick set up guide, a full parameter list, we are here to make your installation go smoothly. We will also come to site and assist should this be required. Commissioning is also a great way to provide on-site real work training.

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TRAINING

Our clients have access to our vast experience through tailor-made trainings solutions with a fine balance between theoretical and practical issues. We can also offer training sessions at our clients’ facilities. There are also a number of online training videos available for viewing when timing suits you.